Shipping policy

Shipping Policy

Shipping Information

Thank you for shopping with Linen Theory! We strive to process and ship your order as quickly as possible while ensuring every package is handled with care.

Order Processing

Orders are processed within 1–3 business days (Monday through Friday, excluding holidays).
Once your order has been processed, you will receive a shipping confirmation email with tracking information.
Orders placed on weekends or holidays will begin processing on the next business day.

Shipping Times

Estimated delivery times are:

United States: 5–10 business days
Canada: 7–15 business days
International: 10–20 business days

Please note that delivery times are estimates and may vary due to weather, carrier delays, customs processing, or periods of high order volume.

Shipping Rates

Shipping costs are calculated at checkout based on your location and the shipping method selected.

If your store offers free shipping, the promotion will be automatically applied when eligible.

Order Tracking

Once your order ships, you'll receive a confirmation email containing your tracking number. Tracking information may take up to 48 hours to update after your package has been shipped.

Delayed Shipments

While we do our best to meet estimated delivery times, unexpected delays can occur. Linen Theory is not responsible for shipping delays caused by the carrier, severe weather, customs inspections, or other events beyond our control.

Incorrect Shipping Address

Please ensure your shipping address is accurate before completing your order.

If you notice an error, contact us immediately at support@linentheory.shop. Once an order has been processed or shipped, we may not be able to make changes.

Linen Theory is not responsible for packages delivered to an incorrect address provided by the customer.

Lost or Stolen Packages

If your tracking shows your package has been delivered but you have not received it, we recommend:

Checking around your property and with household members.
Contacting your local shipping carrier.
Asking nearby neighbors if they accepted the package.

If you still cannot locate your package, please contact us. We'll do our best to assist you, although we cannot guarantee refunds or replacements for packages marked as delivered by the carrier.

Damaged Packages

If your order arrives damaged, please contact us within 7 days of delivery with:

Your order number
Photos of the damaged item
Photos of the packaging

We'll review your claim and work with you to provide a replacement or other appropriate resolution.

International Orders

International customers are responsible for any customs duties, taxes, or import fees required by their country. These charges are not included in the purchase price or shipping cost.